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Privacy Policy

This Privacy Policy describes Altius Intelligence’s approach to Privacy and provides information about how Altius Intelligence collects, uses, processes, and discloses personal information.

If you have questions about this Privacy Policy or would like to exercise any of your privacy rights, you may contact Customer Care at customercare@Altius Intelligence.com.

What This Privacy Policy Covers

This Privacy Policy describes how Altius Intelligence.com, Inc. uses personal information in connection with goods and services sold by Altius Intelligence, our app, and the use of the Altius Intelligence.com website unless otherwise listed below.

Activities not covered by this Privacy Policy are:

  • Personal information that may be collected or used by other businesses when you click on third-party links found on our website or use social media widgets that we provide.  You can refer to the privacy policy of third-party websites and services for information about their privacy practices.

  • Personal information collected and used in connection with Altius Intelligence’s employment activities, including activities related to job applicants. 

Altius Intelligence’s Approach to Privacy     

Altius Intelligence takes your privacy seriously and is mindful of potential concerns about how we use the personal information we collect from and about you.  In addition to this Privacy Policy, we have internal policies and practices designed to keep your personal information secure and to ensure that information about you is only used consistent with this Privacy Policy.  We apply principles of Privacy-by-Design and have privacy and security teams that are committed to ensuring that your personal information is safe and handled properly.

The Personal Information We Collect

In this section of the Privacy Policy, we explain the types of personal information we may collect.  The specific information that we may collect about you depends on the type of interaction and the types of products considered or purchased.

Altius Intelligence potentially collects the following categories of personal information:

Identifiers: Examples of the types of identifiers that Altius Intelligence may collect include real names, nicknames, online identifiers, Internet Protocol addresses, and email addresses.

Sensitive Information: Examples of the types of sensitive information that Altius Intelligence may collect includes usernames and passwords for accounts connected to the Altius app.

Internet information: Examples of the types of internet activity information that Altius Intelligence may collect includes information about the device used to access our website or application, and information regarding your interaction with websites, applications, or advertisements.  We may also collect information from visitors to our website, such as browser settings, operating systems, referring/exit pages, and clickstream data.  When we send you an email, Altius Intelligence may also collect information, including about how you interact with that email. 

Geolocation information: Altius Intelligence may collect information about where a consumer resides or is otherwise located.

Professional and employment-related information: Examples of the types of professional and employment-related information Altius Intelligence may collect includes information about professional status and affiliations, employment history, salary, and employment status.

Other types of information: Examples of other types of information include your telephone number. It also includes additional information provided to Altius Intelligence directly by you, such as when you complete a questionnaire, or answer a survey. This category includes information identified as personal information in California Civil Code Section 1798.80(e) that is not otherwise categorized above.

Where We Collect Personal Information     

In this section of the Privacy Policy, we explain where and how we collect personal information.

Customers: Much of the personal information that Altius Intelligence collects comes directly or indirectly from our customers and prospective customers.  Information that is collected directly from you is information that you provide when you complete a form online, use a chat feature, or speak to us on the phone.  We may also collect information indirectly about you when you interact with our website, using cookies and other tracking technologies.

Business Partners: We may receive information about you from our Business Partners.  As used in this Privacy Policy, Business Partners means entities that Altius Intelligence has contracted with to engage in cross-promotional or product integration activities.  An example of the type of information that we may receive from our business partners is information about the products you purchased from them or what you clicked on, on our app.

Affiliates and Subsidiaries: We may receive information about you from our affiliates and subsidiaries.  For example, if we acquire an ownership interest in a company, we may receive information about you as part of that acquisition if you have previously done business with them.

Publicly/Commercially Available Information: We may collect information about you from publicly available sources of information, including government records, social media sites, and other commercially available sources of personal information.  Examples of the type of information we may collect from publicly available sources are  looking on a Facebook, TikTok or Instagram page.

How We Use the Personal Information We Collect

In this section of the Privacy Policy, we explain our commercial and business purposes for collecting information.  Altius Intelligence uses the information that it has collected for the purposes listed below and may combine information that we have collected from multiple sources to fulfill these purposes.

If we decide to use the personal information we have collected for additional purposes that are inconsistent with what is described below, we will let you know of our plans and give you information about your legal rights regarding your personal information.

Providing Products and Services: We use personal information to provide and support our products and services.  Examples of these uses include producing and delivering products to customers, administering the Altius Intelligence website, and displaying content based on customer preferences.

Security: We use personal information to ensure we maintain appropriate security over computer networks and our physical facilities, as well as detecting fraud or other suspicious activities.

Marketing and Advertising: We use personal information for marketing to current and prospective customers.  More information about how you can control the use of your personal information for marketing purposes can be found in the sections “Altius Intelligence’s Use of Cookies and Similar Technology, and Your Choices” and “Your Options Regarding Personal Information Collected by Altius Intelligence.”

Product Development: We use personal information for product development, including improving our existing products and developing new ones. 

Analytics: We use personal information for various types of analytics.  For example, Altius Intelligence uses personal information to analyze how visitors arrive at and interact with our website, and to gain insight into the types of customers that may be interested in our products and services.  We may also use the information to develop inferences from the information we collect regarding customer preferences, characteristics, predispositions, behaviors, and attitudes.

Operational Purposes: We use personal information for operational purposes, and the operational purposes of our service providers, business partners, affiliates, and subsidiaries.  For instance, Altius Intelligence may use the information to maintain our website and other infrastructure, training, quality assurance, for conducting surveys or sweepstakes, to promote our brand, and to use in connection with our relationships with service providers and business partners.

Financial Reporting: We use personal information in connection with various types of financial reporting and other similar internal uses.  Examples of the types of financial reporting that Altius Intelligence may use personal information includes internal budgets and projections, compensation calculations, and public reporting.

Meeting Legal Requirements: We use personal information to meet our legal obligations, such as performing customer due diligence or maintaining records.

Business Transfers: If Altius Intelligence undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer, or share some or all of our assets, including information related to customers in connection with the transaction or in contemplation of the transaction (such as conducting due diligence).  If such an event occurs, your information may be treated like any other Altius Intelligence asset and sold, transferred, or shared with third parties, or used in ways not contemplated or permitted under this Privacy Policy.  In this case, you will be notified via email and/or a prominent notice on our site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.  

How We Disclose Personal Information

In this section of the Privacy Policy, we explain to whom we disclose personal information and under what circumstances we may make a disclosure.

Service Providers: We may share personal information with our service providers who assist us with running our business.  These companies are not authorized to use the information we share with them for any purpose other than providing services to Altius Intelligence or to you.

Businesses Providing Services: Altius Intelligence may disclose personal information with other businesses to provide you with products and services.  Personal information disclosed to other businesses will be subject to those third parties’ privacy practices.  For instance, we may use Plaid for purposes of connecting to customer accounts or providing identity verification services.  In doing so, Plaid may collect and process personal information for its uses, including improving its services and for fraud detection and prevention. 

Professionals (including attorneys and Tax Experts): We may share personal information with attorneys and Tax Experts strictly for internal business purposes.  

Business Partners: Altius Intelligence may share personal information with business partners.  When we share personal information with business partners, it will generally be subject to their privacy policy.  We share information with business partners in the following circumstances:

  • If you express interest in an offer presented to you either by Altius Intelligence on behalf of a business partner or by a business partner on behalf of Altius Intelligence, you are directing Altius Intelligence to provide information about you to that business partner.

  • If you purchase a Altius Intelligence product that is bundled with a product offered by one of our business partners, we will share information about you with that business partner.

Parties Related to You:  We may provide information about you to someone you know or that you have connected with through our platform.  For instance, we may provide information connected to your Altius Intelligence account with your authorized contacts.  We may provide information about you to a customer requesting that you sign a document, such as whether you have completed the signature process.  

Government Entities: Altius Intelligence may share information about customers with government entities to fullfill legally binding requests.

Public Disclosures: Altius Intelligence may publicly disclose personal information in limited circumstances.

  • We may display testimonials and reviews received through email surveys on our website or other marketing or that are posted to publicly available websites.

  • When you post content in any forum or comment area on our website, these posts may be publicly available.  You should use caution when deciding whether to disclose your personal information in public areas of our website.

  • When we collect publicly available information, we may share that information on our website.  

Required by Law: Altius Intelligence may disclose personal information as required by law, such as in response to a subpoena or a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal processes.  We may also disclose personal information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legitimate request from a government entity.

Parties Related to Altius Intelligence: Altius Intelligence may disclose personal information with businesses controlling, controlled by, or under common control with Altius Intelligence.  If Altius Intelligence is merged, acquired, or sold, or if some or all of our assets or equity are transferred, we may disclose or transfer consumer data in connection with the associated transactions.

How Long We Retain Your Personal Information

Altius Intelligence retains your personal information for at least as long as it is necessary to fulfill the purposes for which we collected the data, to provide you with services and products, to comply with our data retention obligations, and to successfully run our business

Altius Intelligence’s Use of Cookies and Similar Technology, and Your Choices

Like all online companies, Altius Intelligence uses a range of technologies in connection with your use of our website, mobile application, and when you engage with emails that we send you.  The types of technologies that we may use include cookies, web beacons, tags, scripts, local shared objects such as HTML5, advertising identifiers (including mobile identifiers such as Apple’s Identifier for Advertisers (“IDFA”) or Google’s Advertising ID (“GAID”)), and similar technologies, which for purposes of this Privacy Policy we refer to as “Cookies.”

We use Cookies, either directly or through our service providers, for a variety of purposes.  Depending on the purpose, you have different options regarding whether and how we use Cookies to collect your personal information.

  • Strictly Necessary Cookies: We use Cookies to help our website operate and for security purposes.  Due to the nature of these Cookies, you do not have the ability to opt-out of the use of these Cookies.

  • Performance and Functionality Cookies: We use Cookies to provide enhanced functionality on our website and app, to personalize your experience, to collect information for analytical purposes to help us improve and develop products, and to help us understand how you are engaging with our products.  If you reject these Cookies, the functionality of our website may be impacted, including in ways that may limit your use of our products and services.   

  • Engagement and Marketing Cookies: Altius Intelligence and our service providers, such as Google Analytics, use Cookies to help us understand how you engage with our marketing and to help provide you with relevant marketing about our products when you visit other websites, including through targeted advertising.  If you do not wish for Altius Intelligence to use Engagement or Marketing Cookies when you visit our website, you may opt-out through the link at the bottom of our homepage called “My Information Sharing Settings.”  Our websites also recognize browsers’ Global Privacy Control signals and will suppress the use of Engagement and Marketing Cookies when these signals are present.  

In addition to the tools provided by Altius Intelligence, you may also use tools provided by the Networking Advertising Initiative, the Digital Advertising Alliance, and Google Analytics’ Ad Settings to control how these types of Cookies are used when you are on the internet, even when you are not on Altius Intelligence’s website.

Your Options Regarding Personal Information Collected by Altius Intelligence     

This section describes how you can access and control the information that Altius Intelligence may have about you.  It applies to all consumers worldwide, including individuals who have used goods or services from Altius Intelligence or who believe that information about them may have been provided to us by a third party.  Depending on where you reside, you may have additional rights beyond what is described in this section.  If you are a resident of California, Virginia, the European Union, or the United Kingdom, please review the sections “Information for California and Virginia Residents” or “Information for EU and UK Customers and Visitors” for more information about your rights.

Confirmation of Possession of Information Related to You.  Upon a verified request, subject to the privacy interests of others and technical limitations, Altius Intelligence will provide you with information about whether we hold any information related to you.  At Altius Intelligence’s sole discretion, unless otherwise required by law, we may, in some instances, correct or delete information upon a verified request.  Please note, however, that in certain circumstances, we may be required by law to retain your personal information or may need to retain your personal information to continue providing a product or service to you or another customer. 

If you would like to submit a request about your data, you may do so by emailing us at customercare@altiusintelligence.com After you submit the request, you will be asked to verify your email address and may also be asked to provide additional information to verify your identity.

Authorized Visibility to Information.  Altius Intelligence will give those whom you approve, the abilioty to contyact you through the Altius app by chat or via email. You may approve or disapprove of contact requests at any time via the app interface.

User Access to and Ability to Update Personal Information through MyAccount.  You may visit your personal account profile at any time by clicking on the "My Account" link, which will take you to the following URL: www.Altius Intelligence.com/welcome/signin.asp.  Through My Account, you may: (i) review and update basic information about yourself, (ii) review and update login information and passwords, and (iii) see connected accounts.   

Opting Out of Promotional Email.  You can opt-out of promotional emails by using the “Unsubscribe” link and following the unsubscribe instructions in an email you receive from us or by emailing us at customercare@Altius Intelligence.com.  We may also send service-related or transactional communications, which are not promotional.  Generally, you may not opt-out of these communications.  If you do not wish to receive service-related communications, you may terminate your account by contacting us at customercare@Altius Intelligence.com or (310) 331-0780.

Opting Out of Marketing Calls.  If you wish to be placed on Altius Intelligence’s internal “Do Not Call” list, you can tell us either while speaking to us on the phone or by emailing us at customercare@Altius Intelligence.com.

Opting Out of SMS/Text Messages.  If you wish to stop receiving SMS or text messages from Altius Intelligence, you can reply STOP to any SMS/text that you receive from us.  You may also let us know by emailing or calling us at customercare@Altius Intelligence.com or (310) 331-0780.

Altius Intelligence’s Security and Identity Verification Practices

Altius Intelligence is committed to protecting the personal information that we collect and ensuring our products and services are provided in a secure manner.  We have implemented security measures designed to protect the personal information that we maintain.  This includes implementing physical, technical, and administrative safeguards to secure the information we collect.  We use industry-standard SSL/TLS to transmit payment card information.  We also regularly monitor our systems for possible vulnerabilities and attacks. 

Regardless of the measures and efforts that Altius Intelligence takes to protect personal information, we cannot guarantee absolute protection and security of your personal information.  For instance, when we transmit to you via chat, mail delivery services or electronically, there remains the possibility that this information may be misdirected, misdelivered, or intercepted.  

We encourage you to take precautions in protecting the information that you share with Altius Intelligence.  For example, we encourage you to set strong passwords on your account and avoid sharing your password with anyone.  Where available, we encourage, and may at times require, you to utilize multi-factor authentication to further ensure access to your account is restricted.

If you believe that you have discovered a security vulnerability in our website or services, you may let us know at customercare@altiusintelligence.com If you believe that someone has accessed your personal information or that your personal information has been misused, please let us know immediately by submitting your concerns through customercare@altiusintelligence.com

Information for California, Colorado, Connecticut, and Virginia Residents.

If you are a resident of California, Colorado, Connecticut, or Virginia, this section provides information regarding your rights, and Altius Intelligence’s responsibilities, regarding your personal information.  

Your Rights

If you live in California, Colorado, Connecticut, or Virginia, you have certain rights regarding your personal information.  This includes the right to request:

  • Specific information about what information Altius Intelligence has collected about you,

  • A copy of your personal information,

  • Corrections to inaccuracies in the personal information Altius Intelligence maintains about you, and

  • The deletion of your personal information.

These rights are not absolute, and in some circumstances, Altius Intelligence may decline to satisfy your request.  For example, if we are unable to verify your identity or if your request impacts other people’s privacy rights, we may deny your request to exercise these rights.  We may also deny your request when Altius Intelligence has the legal right to do so, such as when we have an ongoing business relationship with you, an ongoing need to use the information for purposes outlined in this Privacy Policy, or we are legally required to retain your personal information.  If Altius Intelligence denies your request to exercise your privacy rights, we will tell you why we are denying the request and provide you with information about how to appeal this decision.

If you choose to exercise your privacy rights, we will not charge you different prices or provide a different quality of services unless those differences are related to your personal information. 

How to Submit a Request for Access, Correction, or Deletion of Personal Information

If you would like to submit a request about your personal information, we encourage you to do so by emailing customercare@altiusintelligence.com or by calling our toll-free number at 310-331-0780.

After you submit the request, you will be asked to verify your email address and may also be asked to provide additional information to verify your identity.  Altius Intelligence will attempt to verify your identity by asking for information that correlates with the information that we have previously collected about you.  If this is not possible, Altius Intelligence may request you submit additional information for verification, such as proof of residency or redacted government-issued identification.

How to Appeal a Denial of a Request for Access, Correction, or Deletion of Personal Information

If Altius Intelligence denies your request about your personal information, you may submit an appeal of the decision by emailing privacyrequests@Altius Intelligence.com.  After you submit the request, you will be asked to verify your email address.

Once an appeal is submitted and your email is verified, the request and Altius Intelligence’s response will be reviewed.  In connection with this review, Altius Intelligence may request that you submit additional information regarding your request.  We will notify you of the outcome of the appeal within 60 days.

Selling, Sharing, and Use of Personal Information for Targeted Advertising

Altius Intelligence does not currently sell personal information to third parties.  If in the future Altius Intelligence does decide to sell personal information, any personal information collected prior to our update of this Privacy Policy will be excluded from such sale unless you otherwise consent to that additional use of the data.

Altius Intelligence does engage in online marketing activities, including activities that may involve us sharing your information for purposes of showing you targeted advertising.  If you would like to opt-out of the use of your personal information for these purposes, you can submit this request through the link at the bottom of our homepage called “My Information Sharing Settings.”

Information for EU and UK Customers and Visitors.

If you are located in the European Union (“EU”) or the United Kingdom (“UK”), this section provides information regarding your rights and Altius Intelligence’s responsibilities, and additional information regarding the processing of your personal data.

Lawful Basis of Processing

Altius Intelligence processes the personal data of persons in the EU and UK based on the lawful basis outlined below.  

Where multiple bases are provided, the basis that Altius Intelligence relies on for any particular processing will be context dependent.  

Purpose of Processing 

(Described in the section above entitled “How We Use the Personal Information We Collect”)

Legal Basis for Processing

Providing Products and Services

Performance of Contract, Consent, Legitimate Interest

Security

Legitimate Interest, Compliance with Legal Obligation

Marketing and Advertising

Consent, Legitimate Interest

Product Development

Legitimate Interest

Analytics

Legitimate Interest

Operational Purposes

Consent, Legitimate Interest, Compliance with Legal Obligations

Financial Reporting      

Legitimate Interest, Compliance with Legal Obligation

Meeting Legal Requirements

Compliance with Legal Obligation

Business Transfers

Legitimate Interest, Compliance with Legal Obligation

EU and UK User Rights

If you are located in the EU or the UK, you have the following rights with respect to how Altius Intelligence processes your personal data.

  1. You have the right to request a copy of the personal data that Altius Intelligence has about you,

  2. You have the right to request that Altius Intelligence correct the information about you if you believe it to be inaccurate, and

  3. You have the right to request that Altius Intelligence erase or refrain from using your personal data.  This is not an absolute right, and, in some circumstances, Altius Intelligence may decline to erase or limit its usage of your data, such as when Altius Intelligence has an ongoing business relationship with you or we are legally required to retain the information.  If Altius Intelligence cannot honor your request, Altius Intelligence will inform you of this fact as well as the reasons for Altius Intelligence’s decision.     

To exercise any of these rights, please contact Customer Care at privacyrequests@Altius Intelligence.com or (310) 331-0780

If you are located in the EU or the UK, you also have the right to raise any objections regarding the processing of your personal data and to raise any concerns you may have about Altius Intelligence’s processing of your personal data.  You may make an objection or raise any other concerns by contacting Customer Care at privacyrequests@Altius Intelligence.com .

While we hope that Altius Intelligence can resolve any of your privacy concerns to your satisfaction after you contact us directly, you also have the right to file a complaint regarding Altius Intelligence’s handling of your personal data with the EU data protection authorities (DPAs) and/or the Information Commissioner’s Office (the UK’s Data Protection Authority).            

Changes To This Policy.

We may update this privacy policy to reflect changes to our practices.  We encourage you to review this page periodically for the latest information on our privacy practices.

If you have any questions regarding our Privacy Policy, please contact us by submitting your question through email or using the information below.

Mailing Address

Attn: Privacy Team
PO Box 3341
Redondo Beach, CA 90277
privacyrequests@Altius Intelligence.com
(310) 331-0780

Updated: August 31, 2023

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